Web dashboard
Using the dashboard
Overview, tickets, costs, data export, audit log and settings.
Signing in#
Sign in with Discord from the home page. You’ll see every server where Tikkora is installed and you have a support tier (or Manage Server). Your tier is checked against your current Discord roles on every request, so a role change takes effect right away.
Pages and who sees them#
| Page | Lowest tier | What it is for |
|---|---|---|
| Overview | Support | Ticket counts, ratings, AI progress per category, integrations. |
| Tickets | Support | Browse and read every ticket. |
| Costs | Management | AI spending. |
| Data | Management | Import old tickets, export everything. |
| Audit log | Management | Who did what, and when. |
| Settings | Management | Everything you can set up with /setup and /config. |
Overview#
- Whether setup is finished, where tickets live, and whether the AI is on.
- Open and closed ticket counts and the average rating.
- For each category: its AI access, info gathering mode, current AI mode (not used, learning, review or auto) and number of approved solutions.
- Your integrations and whether they are reachable.
- For Management: this month’s AI spend against your budget.
Tickets#
Filter by open or closed, by category, or search. Each row shows the player, who claimed it, urgency, the info gathering status and the rating. Open a ticket to read the full conversation, with staff notes and AI messages marked, attachments, edits and deleted messages, and the AI cost of that ticket.
Costs#
AI spending for the last 7, 30 or 90 days or all time: totals, what it was spent on (decisions, writing and search), average per ticket and the most expensive tickets. The same report is in Discord with /costs.
Data: import & export#
Import old tickets so the assistant can learn from them. See Importing old tickets.
Export every ticket of your server with its full conversation, including staff notes. You get a zip with tickets.json (everything, machine-readable) and a readable transcript per ticket. It is sent to you as a Discord DM.
Audit log#
Every dashboard request is recorded: who, what action, on what, whether it worked, and when. Setup changes and imports made in Discord are logged too. Filter by person or by changes only. See Security & privacy.
Settings#
The same settings as /setup and /config, checked with the same rules, so the web can never save something Discord would refuse. Sections:
| Section | What is in it | Docs |
|---|---|---|
| Tickets | Where tickets live, panel style, behaviour, limits, ticket name. | Tickets |
| Team & roles | Support, Staff and Management roles. | Team roles |
| Categories | Name, emoji, description, staff roles, form questions and the AI policy per category. | Categories |
| AI assistant | On/off, learning, trust thresholds, quiet period, follow-ups, review timeout, budget, classifier, guidance. | AI assistant |
| Branding & panel | Name, colour, logo, footer, persona, banner, quick links. | Branding |
| Messages | Every bot message, with placeholders. | Messages |
Saving a change that affects the panel posts a fresh panel in your support channel. Knowledge sources and integrations are managed in Discord.