Reference
Commands
Every slash command, its options and who can use it.
Every slash command Tikkora has. Options in brackets are optional. All replies are private (only you see them) unless noted.
In a ticket#
Run these inside a ticket thread or ticket channel.
| Command | Who | What it does |
|---|---|---|
/ticket close [reason] | Support or the ticket owner | Closes the ticket. The reason (up to 500 characters) is shown in the closing note and transcripts. Owners can close only if “Let players close” is on. |
/ticket claim | Support | Claims the ticket for you. |
/ticket category | Support | Moves the ticket to another category and notifies that category’s team. |
/ticket add user | Support | Adds someone to the ticket. |
/ticket remove user | Support | Removes someone from the ticket. The owner can’t be removed. |
/ticket cost | Support | What the AI spent on this ticket. |
Setup & admin#
| Command | Who | What it does |
|---|---|---|
/setup | Management | The guided setup wizard. See Getting started. |
/config [area] | Management | Change settings later. Areas: Channels, Support team, Categories, Branding, Knowledge sources, AI assistant, Integrations, Ticket behaviour. Without an area it opens Channels. |
/status | Management | Checks setup, channel permissions and roles, and shows ticket counts, AI progress per category, spend, knowledge and integration health. |
/costs [period] | Management | AI costs: totals, by use (decisions, writing, search), average per ticket, most expensive tickets. Periods: This month (default), Last 7 days, Last 30 days, All time. |
/ping | Everyone | Checks that the bot is responding. |
AI & knowledge#
The source commands need the AI assistant to be available on the bot.
| Command | Who | What it does |
|---|---|---|
/ai | Support | What the AI assistant is doing: on or off, its stage per category and what it needs to do more, the last 30 days (answered, handed to staff, practice answers), what it knows and how it is set up. Management also sees this month’s spend. |
/sources manage | Management | Add, remove and configure knowledge sources. |
/sources test question [category] | Management | Shows the top 5 pieces of knowledge the AI would find for a question. Category is a category key. |
/sources resync | Management | Re-reads every website and Discord channel source now. |
Accounts#
Used by integrations whose tools are bound to the ticket owner.
| Command | Who | What it does |
|---|---|---|
/link me name | Everyone | Links your Minecraft name (3–16 characters). Staff can verify it. |
/link set member name | Staff | Sets and verifies a member’s Minecraft name. |
/link show | Everyone | Shows your linked account. |
Buttons you will meet#
| Where | Buttons |
|---|---|
| Support panel | Open a ticket, or a category menu |
| Ticket welcome message | Claim, Close |
| Staff notification | Claim, Actions, Change category, Open ticket, Notes |
| Close confirmation | Close ticket, Close with reason |
| AI review card | Send, Edit & send, Don’t send |
| AI practice answer | Good answer, Needs work |
| Learned solution | Approve, Edit & approve, Discard |
| AI message in a ticket | Talk to a human |
| Transcript DM | 1 to 5 stars |