Support

Stuck, or something doesn’t look right? Most answers are in the docs, and the Tikkora team is in the community server for everything else.

Ask in the Tikkora communityHelp with setup, billing and bugs from the Tikkora team and other server owners.

Start here#

Getting startedAdd the bot and run /setup.FAQ & troubleshootingFixes for the usual problems.Plans & billingWhat plans include and how billing works.Team rolesWho can see and change what.

Something not working in your server? Run /status in Discord first: it checks every channel, permission and role Tikkora needs and tells you exactly what to fix.

Billing and payments#

  • Change plan, add servers or share a plan: the billing page.
  • Update your card, download invoices or cancel: “Payment & invoices” on the billing page. A cancelled plan keeps working until the end of the period you paid for.
  • A charge you don’t recognise, or a payment problem: payments are sold through Link, Stripe’s checkout service (“LINK.COM* TIKKORA” on statements). Their payment support can help right away, or ask us in the community server.
  • Refunds follow our Terms of Service.

Report a problem#

Bugs and feature ideas

Post them in the community server, with the details below.

Security issues and abuse

Don’t post them publicly: message a Tikkora team member privately in the community server, and don’t test on live servers.

Privacy requests#

To get a copy of your data, correct it or have it deleted, contact a Tikkora team member in the community server. For tickets in a particular server, that server’s staff can often help fastest, and its Management can export the full history from the dashboard. See the Privacy Policy for details.

What to include#

Help us help you faster:

  • your server’s name or ID, and the ticket number if it’s about a ticket;
  • what you did, what you expected, and what happened instead;
  • a screenshot of any error, and roughly when it happened.

Never share passwords, API keys or full card numbers, not even with us.